FREQUENTLY ASKED QUESTIONS | LW EVENT GROUP

Have you got a question about your booking? 

We know that planning your wedding or special event is a stressful time which is why we think this page may help you.

Below are some frequently asked questions from our clients. We think you will be able to find the answer to your question here but if not you can always give us a call on 01923 572 571 or drop us an email with the question to info@lweventgroup.co.uk

If you have a question that you think should be on the page to help our other customers then just let us know we will be more than happy to add it to the page.

frequently asked questions

FAQ's

How do I get a quote?

The easiest way to get a quote is to browse our website and add the items you would like to your basket. Once you have finished you simply request the quote and we will send you a official quote within 24 hours. You can also call us on 01923 572 571 for a instant quote if you pefer.

How do I book?

To book you will need to pay a 30% deposit to secure the date and stock. Once you receive your quote you will be able to pay the deposit.

When do I need to pay the balance by?

All payments should be cleared at least 7 days before your event or hire date

How can I pay?

We accept Card payments via our website or over the phone. You can also pay via BACS transfer if you prefer. We do not accept cash.

Do you charge VAT?

Yes, however all the prices shown on our website already include VAT.

What is the damage deposit?

This is a separate payment and is to cover any extra fees, charges and damage to our equipment. Once your event has ended it will be refunded within 14 days if there are no extra charges on your account.

When do you deliver?

Our delivery and collection hours are 9:00 – 18:00 Monday to Saturday. If you need your order delivered or collected outside of these hours there will be a extra charge.

Can I collect from your warehouse?

Yes! You can find our opening hours here: CLICK ME

Do you setup the equipment?

Not all bookings include setup and pack-up however you can purchase this as an add on if you need to.

Can I have a meeting with someone?

If you need to book a planning meeting this can be arranged by getting in touch with a member of our team. Our store is open for customers to pop in and view equipment.